Billing

Refund Policy

Please read this policy carefully before making a payment.

Last updated: March 2026

⚠️ Important — Read Before Paying

ADR Lab delivers custom digital work. Refunds are available only in specific circumstances outlined below.

Our Refund Policy

ADR Lab provides custom academic project development, research paper writing, and career services. Because our work is bespoke and begins immediately upon advance payment, we have a structured refund policy to protect both clients and our team.

When You ARE Eligible for a Refund

✓ Refund will be issued if:

  • You paid the advance but we are unable to start work within the agreed timeline (our fault)
  • The delivered work is fundamentally different from the agreed requirements and we are unable to revise it to meet them
  • You were charged twice due to a payment processing error
  • You cancel within 24 hours of advance payment and no work has been started

When You Are NOT Eligible for a Refund

✗ No refund will be issued if:

  • Work has already been started or any deliverable has been shared with you
  • You changed your mind or no longer need the project
  • Your institution rejected or graded the project poorly
  • You provided incomplete or incorrect requirements that affected the deliverable
  • More than 24 hours have passed since payment and work has begun
  • You violated our Terms of Service

We encourage all clients to discuss requirements in detail before paying the advance. A clear requirement brief ensures we deliver exactly what you need — reducing the need for revisions or disputes.

How to Request a Refund

1

Contact us within 24 hours

WhatsApp or email us at adrlab2026@gmail.com with subject "Refund Request".

2

Provide payment details

Share your payment confirmation, transaction ID, and a description of the issue.

3

We review within 48 hours

We assess the request based on the policy above and confirm eligibility.

4

Refund credited in 5–7 business days

Eligible refunds are processed back to the original payment method via Razorpay.

Our Commitment

While our policy is strict due to the nature of custom digital work, our primary goal is that every client is genuinely satisfied. If you have any issues with a delivery, please contact us first — we will always try to resolve the problem through revisions before a refund becomes necessary.

Contact for Billing

Billing Contact

Email: adrlab2026@gmail.com
WhatsApp: +91 94306 96596
Include: Your name + payment transaction ID + description of the issue